REFUND POLICY
At Mixedstore13, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we want to make the returns and refunds process as straightforward as possible.
1. Eligibility for Refunds:
- Items eligible for a refund must be returned within 14 days of receipt.
- Products must be unused, in their original condition, and in the original packaging.
- Certain items, such as personalised products or clearance items, may not be eligible for a refund. Please check the product description or contact our customer service team for more information.
2. How to Request a Refund:
- To initiate a return, please contact our customer service team at [info@mixedstore13.com].
- Provide your order number, the reason for the return, and any relevant photos if applicable.
- Our team will guide you through the return process and provide you with a return shipping address.
3. Return Shipping:
- You are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit.
4. Processing Refunds:
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account.
5. Faulty or Incorrect Items:
- If you receive a faulty or incorrect item, please contact us within 7 days of receipt.
- We will arrange for a replacement or a full refund, including return shipping costs.
6. Contact Us:
- For any questions or concerns regarding our refund policy, please reach out to our customer service team at [info@mixedstore13.com].
Please note that our refund policy is in addition to your statutory rights and does not affect them.
Thank you for shopping with Mixedstore13.
1. Eligibility for Refunds:
- Items eligible for a refund must be returned within 14 days of receipt.
- Products must be unused, in their original condition, and in the original packaging.
- Certain items, such as personalised products or clearance items, may not be eligible for a refund. Please check the product description or contact our customer service team for more information.
2. How to Request a Refund:
- To initiate a return, please contact our customer service team at [info@mixedstore13.com].
- Provide your order number, the reason for the return, and any relevant photos if applicable.
- Our team will guide you through the return process and provide you with a return shipping address.
3. Return Shipping:
- You are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit.
4. Processing Refunds:
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account.
5. Faulty or Incorrect Items:
- If you receive a faulty or incorrect item, please contact us within 7 days of receipt.
- We will arrange for a replacement or a full refund, including return shipping costs.
6. Contact Us:
- For any questions or concerns regarding our refund policy, please reach out to our customer service team at [info@mixedstore13.com].
Please note that our refund policy is in addition to your statutory rights and does not affect them.
Thank you for shopping with Mixedstore13.